Legal

Cookie policy

What this website stores on your device, what each thing is for, and how to change your choice.

Synapto Ltd. Date: November 2026.

This policy covers synaptopay.com. It sets out everything the website stores on your device, which other companies it sends information to, and how to accept or refuse each. Our privacy policy covers how we handle personal data more generally.

How consent works

On your first visit a banner asks whether you accept cookies, by category: analytics and advertising. Until you accept a category, nothing in it is stored or sent; the website stores only what it needs to work (the "necessary" items below). You can change your choice at any time with the Cookie settings button at the end of this page, or the Cookie settings link in the footer of every page.

Necessary

These make the website work and are stored whether or not you accept cookies. None of them identifies you.

Your cookie choice (__hs_cookie_cat_pref, __hs_opt_out and __hs_initial_opt_in, set by HubSpot, kept for up to six months): which categories you accepted or refused, so the banner does not ask again.
Your answers in a form (cleared when you close the tab): if you start a questionnaire or the get-started flow, your answers are kept on your device so a page reload does not lose them. They are only sent to us when you submit.
Preferences (cleared when you close the tab): whether you have closed the bar at the bottom of the screen.

Analytics (only if you accept)

These tell us which pages are useful and which campaigns bring visitors. They are set by HubSpot, the system that hosts this website and our customer records, and by the website itself.

HubSpot visitor cookies (hubspotutk and __hstc, kept for six months; __hssc, 30 minutes; __hssrc, cleared when you close the browser): a random visitor identifier, the pages you visit and the number of visits. If you later fill in a form, HubSpot links these visits to your contact record so we can see how you found us.
Where you came from (lastExternalReferrer and lastExternalReferrerTime in your browser's storage, set by HubSpot): the last website that linked you here, and when.
Our own analytics identifier (sp_did in your browser's storage, kept until you clear it or refuse analytics): a random identifier used only to count unique visitors. It is first-party and is not shared with advertisers.
Visit details (sp_sid and sp_utm, cleared when you close the tab): a random visit identifier and the campaign tags in the link you arrived from.

If your browser sends a Do Not Track signal, our own analytics send nothing at all.

Advertising (only if you accept)

We advertise on Facebook, Instagram and ChatGPT. If you accept advertising, HubSpot's ad tools load these companies' measurement code so we can see which ads bring visitors and enquiries, and show our ads to people like those who visit.

Meta Pixel (cookie _fbp, kept for three months, set by Meta Platforms): tells Meta the pages you visit here and, if you send us a form, that you did, so Meta can measure and target our ads on Facebook and Instagram. Meta's own privacy policy applies to what it receives.
OpenAI ads measurement (cookie __obref and oaiq items in your browser's storage, set by OpenAI): tells OpenAI the pages you visit here, so it can measure our ads in ChatGPT. OpenAI's own privacy policy applies to what it receives.

We do not sell your data, and none of these companies receives your name, email address or form answers from the website.

Other services the website uses

Fonts: the website's typeface, Poppins, is loaded from Google Fonts. Your browser asks Google's servers for it, which shares your IP address with Google. No cookie is set.
Booking a call: the booking calendar is HubSpot Meetings and is only loaded when you ask for it. HubSpot's own cookie notice applies to it.

Change your choice

Open the cookie banner again to accept or refuse each category. Refusing a category removes nothing already recorded, but no more is sent from this device.

Checking this device's setting.