For lettings and block management software
Rent moves through your platform every month. Your platform can earn on every payment.
Synapto is the embedded payments partner for UK lettings software. Rent, service charges, renewal and tenancy fees, contractor invoices. Your platform is the system of record for all of it. Your agents stay merchants in their own right, we never hold their client money, and you earn on your own volume and on what you introduce.
How the money moves
The rent cycle your platform already runs each month. Each stop is rent, a service charge or a fee your agents collect today, through a provider each agency arranged separately. We move rent collection onto payments inside your product: each agent is settled in full, and your margin is paid monthly.
Predictable, recurring, and earning you nothing.
Rent is collected on the same day, from the same tenant, for the length of the tenancy. Service charges arrive on a schedule set well in advance. Your platform holds the schedule, the arrears position and the reconciliation, which is why agents run their day inside it.
The collection itself sits wherever each agent set it up: a bank mandate arranged separately, a card link bolted on, or standing orders that arrive without a reference and land in someone's inbox to match by hand. None of it earns for the product that made it manageable.
The commercials
Moving your agents onto your payments
Most of your agents already collect rent and service charges, each through a provider the agency arranged on its own. We move them onto rent collection inside your product, in your name and in planned groups of agencies, and build the rent, service charge and payout products that keep them there. Each agent is settled in full for every rent run, and your margin is paid to you monthly.
- Your own subscription revenue on agreed terms
- Your margin paid to you monthly
- Recurring rent volume that renews with each tenancy
- Commercials in writing before you build anything
Client money
How client money is handled
This is the first question any lettings agent will ask. Synapto does not hold anyone's funds. Between a tenant paying and the payout, rent sits in a balance in the agent's name with our regulated acquiring partner, then pays out to the account the agent nominates, which can be their client account. What that means for a particular agent's client money protection and scheme obligations is theirs to confirm, and we would rather they did that early with their own compliance people.
- A balance in the agent's name, with a regulated institution
- Never held by Synapto or by your software
- Payout to the account the agent nominates
- The client money question answered before go-live, not after
The rails
Rent on Direct Debit, everything else on card
Standing orders arrive without a reliable reference and cost your agents hours of manual matching, while card fees on a full month's rent are the most expensive way to move predictable money. Your product can collect rent and service charges by Direct Debit on UK bank rails, on the schedule it already holds, so the collection carries the reference and reconciles itself, with cards kept for one-off fees and payments taken at the branch.
- Direct Debit on UK rails for rent and service charges
- Collections that carry their own reference and reconcile
- Card and Tap to Pay for one-off fees at the branch
- Failed collections retried and flagged with the reason
The weight
Arrears and failed collections, handled by us
When a collection fails, the agent needs to know why before they can speak to the tenant, and today they ask you because you are the software they live in. With us, failures come back with a reason your product can show, and the agent has a named person here to ring about the money rather than a queue.
- Agents get an account manager, not a ticket queue
- Failure reasons your product can surface to the agent
- Boarding and verification handled by us
- Your support queue stays about lettings, not payments
From first call to first revenue
Book a payments review
Bring your own volume and the rough rent volume across your agents. We show you what both are worth, in writing.
Scope the integration
Your team builds against our SDK, around your release schedule, with a payments engineer here for the payments questions.
Introduce your agents
Each one boarded as a merchant in their own right, by us, settling into the account they nominate.
Earn every month
Rent recurs for the length of the tenancy, and an account manager looks after you and your agents.
Questions
No. Synapto does not hold funds. Between the tenant paying and the payout, rent sits in a balance in the agent's name with our regulated acquiring partner, then pays out to the account the agent nominates. Whether that fits a particular agent's client account arrangements and scheme obligations is for them and their compliance people to confirm, not for us to assert, and we would rather that conversation happened early than late.
No. Your customers take payments inside your product. Between payment and payout the money sits in a balance in their name with our regulated acquiring partner, which holds the licences, then pays out to the account they nominate. You set your price and never hold anyone's money. We will walk your legal team through exactly where every line sits before you sign anything.
Usually because the current answer is standing orders that arrive without a usable reference, or a mandate arranged outside your product so the arrears position in your software is always slightly out of date. Collecting on rails your product controls is what makes reconciliation automatic. And existing agents move when it suits them, not on our schedule.
Yes. Service charge demands on a quarterly or annual cycle collect on the schedule your product already calculates, and major works collections are worth walking through with an engineer here because the amounts and the notice periods are different from rent.
There is no hard floor, but the economics work best when real rent volume already flows through your platform. Tell us roughly what that is, and what your own subscription revenue looks like, and we will give you a straight answer on both, including if the answer is not yet.
A thirty-minute payments review
Bring your rent volume, your own revenue and your questions about client money. We will tell you what moving your agents' rent collection is worth and whether we are the right fit, including if we are not.