Embedded payments for your platform.A margin on every payment.
Synapto is the embedded payments partner for UK software platforms. We take you from concept to live payments: what to offer, how to price it, the payment products, the go-to-market and the support after launch, at competitive rates. Your platform earns a margin on every payment, paid monthly.
- Funds held by our regulated acquiring partner
- Product, pricing and go-to-market worked out with you
- Public documentation and a test environment
Software platform or marketplace?
Getting customers to use payments takes work.
Your customers already take payments. They need a reason to change: something that helps their business, at a price that makes sense, explained in a way they understand. We start with your product and customers, then plan how to bring them onto your payments.
One £100 payment, worked through
What finance usually asks first: where the money goes, and what your platform earns from it. Each business is settled in full, billed monthly, and your margin is paid to you monthly.
1At the payment
- The customer pays
- £100.00
- Settled to the business, in full
- £100.00
Nothing is deducted. The full amount reaches its own bank account.
2At month end
- Payment fees billed to the business
- £1.20
One statement. The price is the one your platform sets, 1.2% in this example.
3Where the fees go
- Interchange, scheme fees and our rate
- £0.80
- Your platform's margin
- £0.40
Your margin is paid to you monthly. Your platform never holds the money.
At the same figures, £1,000,000 of payments a month earns your platform £4,000 a month.
Example figures, not a quote. Your price and our rate are agreed in writing before you build anything.
What your platform could earn
Six questions you can answer without looking anything up. The answer is a rounded range from your own figures, not a quote.
Your platform could earn, a year
…
- Payments through your platform, a year…
- Your customers pay in fees today…
Worked out from the numbers you entered. Today's fees use Stripe's published UK card and Direct Debit rates and a typical UK card mix; your payments use the rate your total volume qualifies for, with Direct Debit capped at £4 a collection. Ranges are rounded and are not a quote: your quote uses your real rates and mix.
Going direct to an acquirer
A platform can contract with an acquirer directly for the rails. The question is what each route asks of your team, and what it gives back. Here is the honest comparison, for the CTO and the finance director.
What going direct requires
Acquirers that serve platforms usually look for a large existing payment volume, and often a processing commitment up front. You get the rails, the documentation and an account manager. Everything on top is your team's work.
- The payment product your customers will use, designed by you
- Your pricing, worked out and defended by you
- The launch to your customers, planned and run by your team
- Payment support, refunds and disputes, handled by your support team
What Synapto adds on the same infrastructure
The same rails, with the payments team you would otherwise have to hire. We build the payment products agreed with you; your developer connects them to your software.
- The payment products built with you: onboarding, payment methods, pricing, payouts and reporting
- An account manager for your team, and for your customers' payment questions
- Competitive rates, on terms sized to the volume you have today
- Settlement in GBP on UK rails, each business paid in full
When going direct is the better call
We say which of these applies on the first call, and we say so if direct is the right answer.
- Very large payment volume, with the commitment that comes with it
- An in-house payments team to design, price, launch and support the product
- Customers outside the UK, or settlement in several currencies
From first idea to live payments, in five stages
Choose a stage to see what happens, what your team leaves with and where the detail is.
Stage 1 of 5
Understand your platform
We start with your product and your customers. How do they take payments today? What matters to them? Where are customers dropping out, or payments failing?
What you leave with
- Your product and customer groups
- How customers take payments today
- What needs attention first
Thirty minutes with a payments engineer. Bring your volume and how your customers pay today.
Where do you want to start?
Most platforms start with a payments review. You can also start from the numbers, or give your developer the documentation first.
- Book a payments reviewThirty minutes with a payments engineer on your volume and customers
- See what you could earnSix questions, and a rounded range from your own figures
- Read the documentationFor your developer: quickstart, API reference and webhooks
- Ask us a questionSend it to the team, and we reply by email
Who holds the money?
Our regulated acquiring partner holds every payment, not your platform and not Synapto. Each payment goes to the business that earned it, in full, to its own bank account. At month end we bill each business its payment fees and pay you your margin. Your platform sets the price and earns on every payment, and never holds anyone’s money.
- Every business paid in full, to its own account
- You set the price above our buy rate
- Your margin paid to you every month
Questions from software platforms
It depends on whether your customers are new or already take payments elsewhere. For new sign-ups a self-serve rail works well. If they already take payments with other providers, an embedded payments partner moves them onto your payments with you. Our guide compares five Stripe Connect alternatives for UK platforms, including when each is the better choice.
Embedded payments put card, wallet and Direct Debit payments inside your software, so your customers sign up and take payments in your product rather than with a separate provider. Each business is settled in full to its own account, billed its payment fees monthly, and your platform is paid its margin monthly.
Our regulated acquiring partner, which holds the licences and holds each payment until it is paid out to the business that earned it. Neither your platform nor Synapto holds anyone's money.
Your platform sets its price above our rate and is paid the difference as its margin, every month. For platforms whose customers are small and medium-sized businesses that margin typically lands at 30 to 50 basis points of payment volume. The pricing calculator gives a range from your own figures.
You can, if you only want the rails and already process enough to meet an acquirer's thresholds. The section above, Going direct to an acquirer, sets out what each route asks of your team and when direct is the better call.
No, and neither is Synapto in the regulated sense. Payments run on the infrastructure of our regulated acquiring partner, which holds the licences and holds funds between payment and payout. We run onboarding, risk and support on top of it, and you set your price and build the experience your customers see. We will walk your legal team through exactly where every line sits before you sign anything.
You do. They are your customers inside your product. We are the payments partner underneath: we run onboarding, risk and support in your name, and funds sit with our regulated acquiring partner between payment and payout.
New customers can be payments-native from day one. Existing customers move over gradually, and we handle the onboarding so it doesn't land on your support team.
There's no hard floor, but the economics work best when meaningful payment volume already flows through your product. Tell us your rough volume and we'll give you a straight answer on what you'd earn.
Yes. We start with your product and your customers. Then we work out the offer, pricing, which features stay open and how to take it to your customers. Then we put in writing what we build and what your team does.
If your customers are outside the UK, or you need settlement in several currencies, we are the wrong partner: we settle in GBP on UK rails, and a global provider is built for that job. And if you want to launch payments without talking to anyone, our model is an account manager on both sides. We say which of these applies on the first call.
Book a payments review
Bring your monthly volume, how many customers take payments and how they pay today. We will show you what a margin on those payments could look like and what it would take to get there.
