The Synapto app
Every payment, as it happens. On your phone.
Every transaction as it happens, a payment link you can send from a car park, a virtual terminal for payments over the phone, and the person who looks after your account one tap away. Included with the account, on iOS and Android.
Most payment apps are a receipt printer with a login.
They show you what already happened, a day late, in a list you cannot search. Which is fine if you are sitting at a desk with the full dashboard open, and useless if you are on a site, behind a bar, or in a van between jobs.
The questions that actually come up away from the desk are small and urgent. Did that four hundred pound payment land. Can I take a card number over the phone right now. Why did the Direct Debit for the Thursday customer fail. Who do I ring about it. An app is worth having if it answers those in a few seconds, and worth deleting if it does not.
As it happens
Every transaction, every method, one list.
Card in the shop, card online, Tap to Pay on a phone, Direct Debit collections, a payment link somebody clicked at midnight. They arrive in one feed, searchable, with the reference attached so you know which job or which customer it belongs to.
Settlement is in there too: what has settled, what is due and on what date. Not a balance with no explanation, which is the thing that generates the phone call this is supposed to prevent.
- Live feed across card, online, Tap to Pay and Direct Debit
- Search by amount, customer or reference
- What has settled and what is due, with dates
- Failed collections flagged with the reason, not just a red dot
- Export a statement without opening a laptop
Take a payment
A payment link, or a card number over the phone.
The link is the useful one. Type an amount, add a reference, send it by text or WhatsApp or email, and it is paid before you have got back in the van. No terminal, no invoice run, no waiting for somebody to be at a computer.
The virtual terminal covers the other case: a customer reading their card number to you over the phone. It is a card-not-present payment and it prices differently from a tap, which is worth knowing before you rely on it, and we will say so on the call rather than after the first statement.
- Payment links sent by text, email or WhatsApp
- Virtual terminal for card details taken over the phone
- A reference on every request, so it reconciles itself
- Refunds from the same screen, without ringing anyone
- Tap to Pay on the same phone, if the device supports it
The repeat customers
The people who pay you every month, in one place.
Recurring customers are where the money actually is for most businesses on this platform, and they are the hardest thing to check on a phone. Every mandate, what it collects, when it next runs, and which ones failed and why.
A failure is the only part that needs you, so it is the part the app leads with. Retry it, or see that it has already retried, without working out which of three systems holds the answer.
- Every Direct Debit mandate and its next collection date
- Failures surfaced first, with the reason
- Retry or pause a collection from the phone
- Variable amounts, for the months that are not the standing one
Support
Your account manager, from the app
Support in the app is a chat with the person who looks after your account, during working hours, not a bot and not a ticket that gets a number and a queue position. If it is out of hours or it needs a human on a phone, the number is in there too.
This is the same promise as everywhere else on this site, which is the point: there is not a separate, worse support channel for people who happen to be on a phone.
- Chat with the person who knows your account
- The direct number, in the app
- Dispute and chargeback notices as they happen
- No separate support tier for app users
Questions about the app
No. It comes with the account and there is no separate app fee, no per-user charge and no premium tier. What you pay is the processing, which is agreed to your volume and put in writing before you sign.
Two ways. A payment link, which works on any phone and is usually the faster route, and the virtual terminal for card details given over the phone. Tapping a customer's card directly on your phone is Tap to Pay, which is a separate thing and needs a supported device.
No, and anyone telling you otherwise is rounding. A card-not-present payment carries more risk and costs more to accept than a contactless tap. It is a small difference on a small ticket and a real one at volume, so it is part of the pricing conversation rather than a surprise on the statement.
Access is per person rather than per account, so a member of staff can be set up to take payments and see today's takings without seeing settlement, fees or bank details. Worth setting up properly at onboarding rather than sharing one login, and we will walk through it with you.
Thirty minutes on your own numbers
Bring how you take payments today. We will tell you what it would cost with Synapto and whether we are the right fit, including if we are not.