Glossary · Updated 19 October 2026

marketplace payments

Marketplace payments are payments in which a buyer pays once through the marketplace and the amount is divided at that moment between the seller and the marketplace's fee, with each seller verified and paid out to their own bank account by a regulated party. The marketplace never holds the money.

A marketplace collects from many buyers and pays many sellers, hosts, instructors or drivers. The payments problem is who sits in the middle. If the marketplace receives the buyer's money into its own account and pays the seller later, it is probably providing a regulated payment service and needs authorisation and safeguarding to match. If instead a regulated acquiring partner takes the payment, splits it as it lands, holds each seller's balance under FCA safeguarding rules and pays each seller out, the marketplace sets its fee and runs its product without ever holding anyone's money.

Why it matters: the model decides three things at once. What the marketplace earns, because a split is a fee it sets rather than a share someone offers. What it holds, which under the regulated-partner model is nothing. And what it has to do: onboard sellers with KYB, handle refunds and disputes across a split, and run payout schedules sellers can rely on. Those are the payment products of a marketplace, and they are what keep sellers from taking the buyer off-platform.

What to watch: sellers already taking payments somewhere else. A marketplace that has been running on bank transfers or on sellers' own card machines has existing sellers to move, and the questions are the same as for any platform: who signs up, at what moment, and what makes it worth their while.

Sources

  1. FCA, Commercial agent exclusion (CAE): acting for both payer and payee, 17 February 2023
  2. FCA, Safeguarding requirements for payment institutions and electronic money institutions, 7 May 2026

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