For clinic and practice software
Deposits, plans and memberships all run through you. Your platform can earn on all of them.
Synapto is the embedded payments partner for UK clinic and practice software. Appointment deposits taken at booking, treatment plans paid in instalments, memberships collected monthly. Your software runs the diary and every booking, but the fees on those payments go to another provider.
How the money moves
The patient payments your software already schedules. Each stop is a deposit, instalment or membership fee your practices collect today, through a provider each clinic chose separately. We move them onto payments inside your product: each practice is settled in full, and your margin is paid monthly.
Clinics do not take one payment. They take a relationship.
A deposit to hold the appointment. The balance on the day. A course of treatment across instalments. A membership plan collected every month whether or not anyone came in. Your software is the only thing that understands all four at once.
And underneath them, the split that makes this sector's cash flow unlike any other: self-pay money lands at the point of care, insured money lands weeks later against a remittance, and the shortfall between what the practice charged and what the fee schedule allows sits awkwardly in the middle. Meanwhile the money itself is spread across whatever each practice signed up to, a terminal from one supplier and a gateway from another and plan collections in a bureau. You get the support questions for a flow you do not own and do not earn from.
The commercials
One payments setup for deposits, plans and memberships
Most of your clinics already take deposits and run treatment plans, each through a payment provider the practice chose on its own. We move them onto payments inside your product, in your name and in planned groups of practices, and build the deposit, instalment and membership products that keep them there. Each practice is settled in full for its patients' payments, and your margin follows monthly.
Deposits, in-clinic payments, instalment plans and monthly memberships all settle through the same partner, on one statement, inside your product. That volume becomes a revenue line for you, and practices get pricing agreed to their volume rather than a set of default rates nobody negotiated for them.
- Your own subscription revenue on agreed terms
- A share of the volume your software already moves
- Deposits, in-clinic, instalments and memberships in one place
- Commercials in writing before you build anything
The weight
Failed plan collections, handled by us
A failed plan collection or a disputed charge tends to land on your support team. It does not have to. When a membership payment fails or a patient disputes a charge, the practice manager rings a named person here who can see the collection and explain it. Boarding, verification and the payment support are ours. Your team goes back to being a software team.
- Practices get an account manager, not a ticket queue
- Failed collections retried and flagged with the reason
- Boarding, verification and payment support ours
- Checks at onboarding, not mid-treatment-plan
The rails
Direct Debit for the recurring side, cards for the rest.
Plans and memberships are the flow cards handle worst, not because details go stale (they are kept current automatically when a card is reissued) but because every collection costs more than it needs to and any decline becomes a phone call the practice has to make. Your product can collect the recurring side by Direct Debit on UK rails, which is cheaper and steadier, and keep cards for deposits and the day itself. Both on one statement.
- Direct Debit for plans and memberships, on UK rails
- Card held at booking, so a DNA can actually be charged
- In-clinic card payments on the same statement
- Failed collections retried automatically
From first call to first revenue
Book a payments review
Bring the rough volume across deposits, plans and memberships. We show you what it is worth, in writing.
Scope the integration
Your team builds against our SDK, around your release schedule, with a payments engineer here for the payments questions.
Board your practices
New customers payments-native from day one, existing ones moved over gradually, onboarded by us.
Earn as they bill
Your revenue line grows with their plans and appointments, and an account manager looks after both of you.
Questions
Often yes, because they usually have several: a terminal from one supplier, an online gateway from another, and plan collections somewhere else again. Consolidating those onto one partner inside your product is the pitch to them, and the revenue line is the pitch to you. New customers can start payments-native, existing ones move when it suits them.
Yes. Instalment collections and monthly plans run on Direct Debit, on the schedule your product sets, with failures retried and flagged with the reason rather than disappearing quietly.
You do. They are your customers inside your product. We are the payments partner underneath: we run onboarding, risk and support in your name, and between payment and payout the money sits in a balance in the practice's name with our regulated acquiring partner. Neither you nor Synapto holds it.
No. Your customers take payments inside your product. Between payment and payout the money sits in a balance in their name with our regulated acquiring partner, which holds the licences, then pays out to the account they nominate. You set your price and never hold anyone's money. We will walk your legal team through exactly where every line sits before you sign anything.
A thirty-minute payments review
Bring your volume and your questions. We will tell you what moving your clinics is worth and whether we are the right fit, including if we are not.