Support
Help centre
Where to go for help with your account, your payments and your integration.
Find help by topic
Your account and payments
Questions about payments, refunds or your statement: email hello@synaptopay.com from the address on your account.
Payouts and held funds
If a payout is late or funds are held, see what to do about held funds, then contact us.
Integration and the API
Documentation, the API reference and the test environment.
Security questions
Email hello@synaptopay.com and we will answer your security questions in writing.
Card machines
Setting up and using card machines: card machines.
Not a customer yet
Talk to us about your business: contact sales.
Contacting support
Email hello@synaptopay.com with your business name and, for a payment, the date and amount. Never send full card numbers or passwords by email.
Reporting fraud or a security issue
If you think your account or a payment is fraudulent, email hello@synaptopay.com with "Fraud" in the subject line.
Start with a payments review.
Thirty minutes on your platform, your product and how your customers pay today. We talk through what you want to build, what would make customers use it and where you need our help.